Who’s Who in Your Dental Clinic?

Let’s clarify the team’s roles so you know who to turn to and when.

A recent study carried out in Wales has revealed something that happens more often than we think: many patients are not clear about the roles of each member of the dental team or how to correctly access emergency care. This confusion can cause delays in treatment, misunderstandings, and, in some cases, even worsen dental problems that require a quick solution.

At our clinic, we want you to always know who can help you in each situation, because understanding the team and their roles not only gives you confidence but also speeds up your care.

Dentist
The main professional responsible for diagnosing, planning, and carrying out dental treatments. From cavities to root canals, the dentist is the one who makes clinical decisions and coordinates the rest of the team.

Dental Hygienist
A specialist in prevention and oral health maintenance. They perform professional cleanings, apply fluoride, educate on oral hygiene, and collaborate in periodontal treatments.

Dental Assistant
An essential support for both the dentist and hygienist. They prepare materials, assist during treatments, manage instrument sterilization, and help everything run smoothly in the clinic.

Receptionist or Patient Care Staff
They are the first face you see when you walk in. They handle appointment scheduling, resolve administrative questions, and guide you on the steps to take before or after your treatment.

What about emergencies?

If you experience severe pain, a dental injury, or sudden swelling, the best step is to call the clinic as soon as possible to explain the situation. The reception staff will assess the urgency and give you the earliest available appointment. It’s not always necessary to wait for your usual dentist; any dentist on the team can handle an emergency and, if needed, later refer you to your regular professional.

Conclusion
Getting to know your dental team is just as important as brushing your teeth every day. Knowing who to turn to and what each professional does helps you make the most of your visit, receive faster treatment, and feel you are in safe hands. At our clinic, we’ll always be happy to introduce you to each member of the team—because taking care of your smile is a team effort!